Privacy Policy

‍ ‍

Last updated: 05.07.2026
Business Name: Pauls Plumbing and Heating Services Ltd
Website: [Your website URL]

I am a plumbing and heating services provider based in the United Kingdom. I am committed to protecting your privacy and handling your personal data in a transparent and secure way.

If you have any questions about this policy, you can contact me at:
Email: paultomkins99@yahoo.com
Phone: 07704513000

I may collect and process the following personal data:

  • Name

  • Contact details (phone number, email address, address)

  • Property details relevant to the job

  • Information you provide when requesting a quote or booking a service

  • Communication records (emails, messages, call notes)

  • Payment information (where applicable, processed securely via third-party providers)

I use your information to:

  • Provide quotes and plumbing services

  • Contact you regarding bookings or enquiries

  • Carry out and manage work at your property

  • Send invoices and process payments

  • Improve our services and customer experience

  • Meet legal and regulatory obligations

I do not sell your data to third parties.

Under UK GDPR, I process your data based on:

  • Contract – to provide the services you request

  • Legal obligation – for tax and accounting purposes

  • Legitimate interests – to manage and improve our business

  • Consent – where you have agreed to marketing communications

I take appropriate security measures to protect your personal information from loss, misuse, or unauthorised access.

Your data is stored securely and only retained for as long as necessary for the purposes it was collected, including legal and accounting requirements.

I may share your data with trusted third parties such as:

  • Payment processors

  • Accountants

  • Subcontractors (if required to complete work)

  • IT or software providers (e.g. booking systems, email providers)

All third parties are required to handle your data securely and in compliance with UK GDPR.

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to processing

  • Withdraw consent at any time (for marketing)

  • Lodge a complaint with the ICO (www.ico.org.uk)

My website may use cookies to improve user experience, analyse website traffic, and understand visitor behaviour.

You can control cookies through your browser settings.

I will only send marketing communications if you have opted in. You can unsubscribe at any time by contacting us or using the unsubscribe link in emails.

I may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Pauls Plumbing & Heating Services Ltd

Email: paultomkins99@yahoo.com